FAQ

Here you will find Frequently Asked Questions. If you don't see your question, feel free to use the Contact Tab to send me an email. :)

Teaching Questions:

Can you come to my store and teach classes? Yes! I'd love to learn more about your store and what you have in mind. Use the contact form to send me an email. Please include your store name, dates you are looking at and information about what you have in mind.

Do you teach at events/cruises/crops? Yes, however these depend on the type of event. Please send me an email using the contact me form with more information about your event.

Can you teach with products from other companies? It depends, I work and design exclusively for Prima Marketing. If it's a product that is in direct competition with our own, I can't teach or use it. 

Can I teach a class using one of your videos/projects? No, please do not re-teach or teach any of my projects as your own, or without written permission. I create all of my original projects and develop my own techniques, if you wish to teach a class based on my projects please contact me for licensing information, thank you. 

I like one of your retired classes, can I still buy a class kit? Maybe, if I have all the pieces to an older class I can try and piece it together. Please note I may have to make replacements. Use the contact form to inquire about any classes you may be interested in.

Mini Album Parcel Club Questions:

How do I join your Parcel Club? We open registrations for the parcel club from the 1st-5th of every month, starting at 9:00 AM PST on the 1st. There are very limited spaces each month and usually the spaces are filled on day 1. 

Can I be placed on a waiting list? Yes, you can, please email us at frankgarciaparcelclub@gmail.com to be placed on a waiting list. 

What do I get in the parcel? Each parcel is different, you will receive enough product to re-create 1 mini album designed by Frank Garcia. Each album is unique and exclusive to the club and will not be available anywhere else. You will also receive full color instructions on how to re-create the project. 

What subscriptions are offered? There are 3 subscription levels, 3 month, 6 month and 12 month. If you subscribe to longer terms you will receive a discount.

Will there be special edition parcels one can purchase?  Yes! We are working on a special holiday parcel and other fun things! 

How do I cancel my current subscription? We require 1 month notification if you wish to cancel your subscription. Terms will be renewed at the end of the term you subscribe to. If you wish to end your subscription after your initial term is over you can e-mail us. Please email us before the 20th of the month, on the month your subscription ends in order to cancel. If you do not contact us before the 20th, your subscription will continue until you cancel it. If you would like to extend your current subscription, you don't need to do anything it will automatically renew. Please note, if we do not hear from you, your subscription will continue until cancelled. 

 

General Questions:

Do you sell your original projects? Sometimes I sell my original projects. Visit my shop to see current projects for sale. 

Where can I buy you paper collections/albums/products? You can visit some of my favorite online shops to buy my products: www.scrapbook.com, www.thescrapbookdiaries.com, www.bluemoonscrapbooking.com, www.fotobella.com 

Do you create custom projects for sale? Can I request a custom made album? Yes, send me an email using the contact form and what you have in mind. Please note this will depend on my workload and at times I may be busy and may not get to it right away. However, I will try my best!

Do you do freelance graphic design, logo design or custom artwork? Yes, please use the contact form to send me an email with details of your work request. Please note I do travel often and any design work may require extended time depending on my current workload.

Shopping:

What is your return policy? There are no refunds on original projects, custom projects or class kits. All sales are final.

Do you ship internationally? I ship flat rate domestic and internationally through USPS as it is the cheapest method. For current rates please check the USPS website.

How often do you list items for sale? I post items periodically. Subscribe to my website for updates.